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Extended Warranty Period
Register your RICHCOM Products' warranty on the web now, you can enjoy ONE YEAR warranty period and entitle the future upgrade program! In order to enjoy this privilege, simply fill in the following form.

Important Note
Customer must present the ORIGINAL WARRANTY CARD and PURCHASE INVOICE when warranty service is requested during warranty period. RICHCOM reserves the right to levy a repair charge to customer if either Warranty Card or Original Purchase Invoice was missed.
Please write down your WARRANTY CARD NUMBER on your Invoice and send the copy of INVOICE to us by FAX at (852) 2377 2316(Hong Kong) or (86) 20-8483 6233 (PRC) within 14 days from the date of purchase in order to guarantee your warranty service.

Warranty Information
Warranty Card Number:  *
Date of Purchase:
Year Month Day  *
Dealer's Name:  *
Price of Purchase:  *
Invoice Number:  *

Product Purchase
Brand:  *
Other Brand:
Model:  *
Serial Number:  *

Customer Information
Customer Name:  *
Sex: Male Female
Company Name:  (For company purchase only)
Mailing Address:  *
City/Country: *
Postal Code:
Contact Phone Number:  *
Email Address:  *

Product information I would like to receive: 

1. Please fax the copy of invoice filled with the Warranty Card number to Richcom Audio Video Company Limited (Fax : (852) 2377-2316) within 14 days from the date of purchase; otherwise, the warranty registration is invalid.
2. The warranty period lasts for one year from the date of purchase while warranty for vacuum tubes lasts for 90 days only.
3. The warranty does not cover chassis, front panel, speaker grills & cabinet, laser head, transformer, remote control, cables and any other superficial items.
4. This warranty shall be invalid if
(a) the product has been explicitly or implicitly modified, tampered with or altered or repaired in any way by persons other than technicians of this Company, or
(b) it has been damaged through misuse, negligence, accident, natural calamities or failure to conform to users manual, or
(c) it has become non-functional as by caused power interruption, abnormal voltage input, or
(d) product with missing or tampered serial no., or
(e) the product is used for commercial purpose (except professional or commercial products).
5. The Company shall have no liability, in any manner whatsoever, for any consequential damages, injuries or damages because of the malfunction or failure of the product. The warranty shall be limited to the repair of the product.
6. This warranty is valid for Hong Kong, Macau and PRC. However, transportation expense of the product or on-site service will be charged for out-lying islands, Macau and PRC region.
7. Please keep the Warranty Card in good condition and do not make any amendment, otherwise it becomes invalid. Moreover, please present the Warranty Card together with the sales invoice to our service technician for repair or inspection. The Warranty Card shall be invalid without the sales invoice.

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